Trading Terms



Garment Pricing
Prices shown are for the garment printed/embroidered with designs as illustrated, minus optional extras. Garment pricing will be dynamic in order to keep up with market conditions, and we reserve the right to alter prices where market conditions dictate. All costs shown include VAT and standard P&P.


Garment Substitution
In the event that stock of your chosen garment is not available at the time of order, we reserve the right to offer a like-for-like garment in order to fulfil the order.


Payment
During Checkout you will be given the option to pay for your order using your PayPal account, or by selecting to checkout as a guest, you can pay with a Debit/Credit card using PayPal's secure system.
PLEASE NOTE: Once redirected to PayPal, in order to prevent your secure session timing out and your basket being lost, please complete the payment process immediately.
Order processing is handled by our partner company TEE SHIRTS DIRECT.COM LTD therefore TEESHIRTSDIRECT will appear on your statement for this transaction.


Delivery
Orders received will be collated over a period of approximately one month, then produced in bulk and delivered to the University Students' Union Societies Office with the rest of the orders for your Club or Society. Your order will be clearly marked with your Name and Society. (As a guide; we will aim to cut orders off on the last Friday of every month, and deliver to the SU approximately 10 days later, on the Monday at the beginning of the following month.)
All orders are delivered to the SU by default, so during the checkout process you may bypass the address entering phase by typing an 'X' in each field, then tick the box to repeat for your delivery address. This will not affect your order as all orders are always sent to the SU by default. The only information we do require is your Name, Phone and Email so that we can contact you about your order.


Shortages
When you receive your order please check immediately that the goods are correct. If there are any goods missing you must inform us by phone within 5 days.


Faulty Garments
In the unlikely event you discover any faults with the garments you have received, please inform us by phone within 5 days of receiving your order.


Exchanges/Returns
Regrettably we cannot exchange/return any items as all orders are Printed/Embroidered to your exact specifications therefore please be sure of your size(s) when ordering.


Logo Artwork
Please note: we cannot accept JPEGs of Society/Club logos. We require you to provide proper logo artwork in the form of editable vectors in an Illustrator file. If you are unable to provide your logo in this format, our graphics studio will have to re-draw your logo, and there will be a charge for this service, dependant on time spent.




Privacy Policy


We understand that privacy is very important to our customers and we take our customers' right to maintain their privacy extremely seriously, and remain committed to protecting the information you share with us.

The information you provide us with is essential in order to communicate with you and properly execute enquiries and orders. The information we require is minimal and usually restricted to basic contact details such as name, postal address, telephone number and email address. It is sometimes necessary to keep a digital record of the information you provide us with, so that we may serve you quickly and efficiently at any time. This information is stored on our secure server and is accessible only by Genesis UK.Com LTD employees. The information you provide is used solely for the specific purpose of conducting our direct business with you. Your data is never shared with third parties for the purposes of data collection, marketing or sales.

If you would prefer that Genesis UK.Com LTD no longer holds your personal information, we will happily comply with a deletion request. This would only be practicable however, where there is no longer an active supplier/customer relationship ongoing, or anticipated.



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