Trading Terms



PLEASE NOTE:
All orders are delivered to the School, so during the checkout process you may bypass the address entering phase by typing an 'X' in each field, then tick the box to repeat for your delivery address. This will not affect your order as orders are always sent to the School.
The only information we do require is your Name & Phone number so that we can contact you about your order, and your Child's Name & Class so that we can correctly label your order.

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Order Online
Orders should be exclusively placed using this especially created website. We cannot take any orders in person at Genesis, over the phone or by email.
Orders are cut off on the 3rd of every month and DELIVERED TO SCHOOL approximately 2 weeks later, individually packaged with your child's name and class labeled on it. No individual orders can be produced outside of this timeframe.
Orders cannot be collected in person at Genesis, nor can they be posted to individual addresses.
NOTE: PLEASE CHECK THE HOMEPAGE FOR ORDER CUT-OFF DATES AND DELIVERY DATES.

Garment cost
Prices shown are for the garment embroidered with your school logo as illustrated unless otherwise stated. NOTE: All costs shown include VAT where applicable.

Payment by PayPal
Full payment is required when you check out your order as garments are manufactured to order. (Order processing is handled by our partner company TEE SHIRTS DIRECT.COM LTD therefore TEESHIRTSDIRECT will appear on your statement for this transaction.)

Shortages
When you receive your order please check immediately that the goods are correct to the delivery note. If there are any goods missing you must inform us within 5 days.

Faulty Garments
In the unlikely event you discover any faults with the garments you have received, please inform us within 5 days of receiving your order.

Exchanges & Returns
Garments are manufactured and embroidered to order therefore we are unable to offer an exchange service. Please ensure you know your childs size(s) before placing your order.






Privacy Policy


We understand that privacy is very important to our customers and we take our customers' right to maintain their privacy extremely seriously, and remain committed to protecting the information you share with us.

The information you provide us with is essential in order to communicate with you and properly execute enquiries and orders. The information we require is minimal and usually restricted to basic contact details such as name, postal address, telephone number and email address. It is sometimes necessary to keep a digital record of the information you provide us with, so that we may serve you quickly and efficiently at any time. This information is stored on our secure server and is accessible only by Genesis UK.Com LTD employees. The information you provide is used solely for the specific purpose of conducting our direct business with you. Your data is never shared with third parties for the purposes of data collection, marketing or sales.

If you would prefer that Genesis UK.Com LTD no longer holds your personal information, we will happily comply with a deletion request. This would only be practicable however, where there is no longer an active supplier/customer relationship ongoing, or anticipated.



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